Comments on: How to Stop Your Workout Video from Freezing https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/ Helping U Get Better Every Day Thu, 25 Aug 2022 01:10:43 +0000 hourly 1 By: Customer Service https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1603429 Mon, 16 Nov 2020 14:26:23 +0000 https://www.gethealthyutv.com/?p=115769#comment-1603429 In reply to Margaret Adie.

Hi Margaret. I am sorry you are having trouble viewing the videos on your iPad. Please try using a different browser. If you are still having issues, please give our customer service team a call at 1-844-278-2050.
Thanks
Jean-Get Healthy U TV Video Membership

]]> By: Margaret Adie https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1602233 Sun, 15 Nov 2020 16:13:27 +0000 https://www.gethealthyutv.com/?p=115769#comment-1602233 I’ve cleaned my browsing history other programs work on my iPad at least 10 I’ve tried don’t work

]]> By: Customer Service https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1572894 Mon, 26 Oct 2020 12:54:41 +0000 https://www.gethealthyutv.com/?p=115769#comment-1572894 In reply to LAURA.

Hi Laura,
I am sorry you are having trouble with the videos freezing. Here is a link to a few things you can try.
I am sorry to hear that you do not want to renew. I have cancelled your membership and you will continue to have access until:12/9/2020.
Please visit http://www.gethealthyutv.com to login and enjoy your Gold membership until it lapses.
I would love the chance to win you back. To show my thanks for being a valued customer, I would like to offer you a discounted price for next year’s Gold membership at $79.99.
If you are interested in this promotional discount or if you have any questions, please chat, email, or contact Customer Service at 1-844-278-2050.
Thanks
Jean
Get Healthy U TV Video Membership

]]> By: LAURA https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1572381 Mon, 26 Oct 2020 03:19:38 +0000 https://www.gethealthyutv.com/?p=115769#comment-1572381 I won’t be renewing my annual Gold membership due to workouts constantly stopping when I try to play them. It doesn’t matter what device I’m using and it’s not my wi-fi. This only happens on workouts from the Get Healthy U TV website – not from the many other streaming services (including some fitness ones) I use. Very disappointing, as the workouts themselves are good. Just cannot take the lack of steady streaming.

]]> By: Peggy https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1553540 Tue, 13 Oct 2020 17:19:42 +0000 https://www.gethealthyutv.com/?p=115769#comment-1553540 In reply to Cindy.

I’m just about ready to join but I’ve had All freezing on every free video I’m trying. I’m hesitant to join if this is constant problem. None of my other videos were freezing

]]> By: Customer Service https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1475517 Sun, 02 Aug 2020 13:26:42 +0000 https://www.gethealthyutv.com/?p=115769#comment-1475517 In reply to Diana Marshall.

Hello Diana!

Thank you for letting us know. One more thing I’d try is deleting the app from your Firestick and then downloading it again and signing in again.
Please send us a screenshot with a description of the error to: editor@gethealthyutv.com and we’d be more than happy to take an in depth look at this.

Thank you!

Jessica
Get Healthy U TV Video Membership

]]> By: Diana Marshall https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1475045 Sat, 01 Aug 2020 22:11:35 +0000 https://www.gethealthyutv.com/?p=115769#comment-1475045 It isn’t the video that freezes, it is the entire app. when I turned it on on my Firstick today, all I got was a spinning buffer that never stopped. I even left the room for 15 min and it was still spinning when I returned. I rebooted the fire stick, turned the TV on and off, left the app and used others, still when I returned to the Get healthy app, it was STILL spinning.

]]> By: KAVITHA https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1373994 Thu, 21 May 2020 13:51:12 +0000 https://www.gethealthyutv.com/?p=115769#comment-1373994 In reply to Customer Service.

This so far has been the only thing working well for me, thanks for suggesting this. I recommend you put this suggestion up above in main content.

]]> By: Customer Service https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1339929 Fri, 01 May 2020 18:22:22 +0000 https://www.gethealthyutv.com/?p=115769#comment-1339929 In reply to KAVITHA.

Hello Kavitha.

I am sorry you are having trouble viewing the videos. Below are some steps you can try that should help. And of course – make sure you are logged in to your account! If you are still not able to view the videos, please give our customer service team a call at 1-844-278-2050.
1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:
a. https://www.wikihow.com/Clear-Your-Browser's-Cache
2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

Sincerely,

Joan
Get Healthy U TV Video membership

]]> By: KAVITHA https://www.gethealthyutv.com/post/how-to-stop-your-workout-video-from-freezing/comment-page-1/#comment-1337933 Thu, 30 Apr 2020 18:13:05 +0000 https://www.gethealthyutv.com/?p=115769#comment-1337933 Hi,
Gethealthyutv has become a part of my morning routine ever since I joined in Jan of this year. I like Chris and her style and have been following her other videos over few years and it was because of her that I signed up.. I have only good things to say since I joined, like the variety and love all the instructors and variety. However from past few weeks I have been having video timeout issues very frequently during workout in between repetitions. It does not matter what time I workout, I have tried pausing, letting the video load etc. etc. In past few days, the videos have been just timing out even just after a minute into the workout. I have other workout streaming subscriptions that loads just fine. Whenever I have issue with this, I have been successfully able to use those which makes me believe that this is just gethealthuutv website? What changed as this wasn’t an issue even a month ago for me? Please fix this issue as fans like us are the ones that will bring more users. Thanks,
Kavitha

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