How to Navigate the Get Healthy U TV Website

We’re excited to have you as part of the Get Healthy U TV community! In this video, Chris Freytag demonstrates how to best navigate the Get Healthy U TV website, addressing many of our frequently asked website questions.

If you have other questions, please give us a call at 1-844-278-2050.
Discussion
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54 Responses to “How to Navigate the Get Healthy U TV Website”
  1. Patricia Sickler
    Patricia Sickler

    So I signed up for the $3 on the Facebook page and I only did it because it says that it can be streamed through Roku but now I read on the actual website that it’s not possible. Do you realize that you have false information on the Facebook advertisement?

    Reply
    • Customer Service
      Customer Service

      Hi there Patricia!

      We wanted to get the word out there that we’re awaiting approval from Roku! We’re hoping they’ll push it through soon so you can start streaming from Roku!
      Keep your eyes on our website for the announcement coming soon!

      Sincerely,

      Jessica
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Patricia,

      Thank you for contacting us. At this time we do not support streaming videos to any Roku devices and we are sorry for the inconvenience. It is to be launched at the end of this month.

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Joan
      Get Healthy U TV Video Membership

      Reply
      • Customer Service
        Customer Service

        Hi Dawn. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
        Thanks
        Jean Get Healthy U TV Video Membership

        Reply
    • Customer Service
      Customer Service

      Hi Deidre. It looks like the Premium membership was purchased twice. I have processed your refund for the duplicate membership for $3.20. Please allow 2-3 business days for the refund to process. I am sorry for any inconvenience. If you have any questions, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Paula. Once you are on the site, you will want to login with your email address and password. Once you are logged in you will be able to view the workout videos. If you have any questions, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Lisa, Did you have a question on something? Please let us know and we would be happy to assist you.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
  2. Tracy Reed Wilson
    Tracy Reed Wilson

    I tried to get on this am and do a video and was not allowed access. Did I do something wrong?

    Reply
    • Customer Service
      Customer Service

      Hi Tracy. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean Get Healthy U TV Video Membership

      Reply
  3. Raelene
    Raelene

    Hi, I already emailed and still have not received a password although I registered two days ago. Thanks

    Reply
    • Customer Service
      Customer Service

      Hi Raelene. I am sorry you are having trouble logging in and getting a password. I have sent you an email with your password/login information. If you have any questions, please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV

      Reply
  4. Mary
    Mary

    I did not, but should have, taken advantage of the offer to upgrade to the Good membership for $13 when I signed up. Can I still do that?

    Reply
    • Customer Service
      Customer Service

      Hello Mary,

      Absolutely! Here is the link for upgrading to Gold: https://go.gethealthyutv.com/C21259
      Just be sure to choose “Returning Customer” at checkout so you can log in first.

      Let us know if you have further questions!

      Sincerely,
      Julia
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hello Brendalee!

      Oh no! We’d love to help! What are you using to view the workouts on?

      Thanks!

      Jessica
      Get Healthy U TV Video Membership

      Reply
  5. Sharon phillips
    Sharon phillips

    How do I upgrade for the $13? Is that an additional 13 or 10 to go with the 3?

    Reply
  6. Rhonda Baker
    Rhonda Baker

    I just purchased the premium membership, is it possible to still purchase the upgrade for $13 more?

    Reply
    • Customer Service
      Customer Service

      Hello Debra!

      Is there anything we can assist you with?

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi there:

      Great question. It won’t surprise you to know you are not alone! We get this question all the time – especially from women over 45. Peri-menopause and menopause can wreak havoc on our bodies and it can be frustrating, There is a certain amount of hormonal activity happening that you cannot change. So what CAN you change to improve that area ? IT’s a combination of CLEAN EATING, CARDIO EXERCISE and STRENGTH TRAINING! Yes – unfortunately you need all of these.

      Eating processed, sugar or fat-laden foods , or even just too many empty carbohydrates make you bloated and retain fat in your mid-section. Clean eating means lean protein, high quality fat like olive oil or coconut oils, and lots of vegetables and natural fruit.

      Cardio exercise helps shed calories and fat from your body taking off the layer of fat ALL OVER , since you CANNOT spot reduce. This means you can’t exercise one area and made it disappear. Science doesn’t work that way. Fat reduces evenly from all over your body. In addition – interval training such as Hiit once or twice is week really kicks your body into high gear for shedding fat!

      Finally, building muscle matters because it improves your metabolism and helps shape and tone your body.

      If you’re looking for a workouts suggestion I’d say try our Body CHisel calendar. It is a 28-day calendar that will help you lean and tone up.

      If that doesn’t seem right for you, our Strong and Lean calendar is great but challenging!!! Let me know if you need other suggestions.

      Kim, GHU Team

      Reply
    • Customer Service
      Customer Service

      Hello Debbie!

      I’m so sorry! Is there an error that comes up when you attempt to play the video? What browser are you using to view our videos?

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply
  7. Katherine Bauwens
    Katherine Bauwens

    Cannot get the videos to play when using Chrome browser. Is your website not compatible with Chrome?

    Reply
    • Customer Service
      Customer Service

      Hello Katherine,

      Sorry you’re having trouble with Chrome.
      Here are a few steps I would like you to try:

      1. If you are using a mobile device delete your internet history/clear your cache. http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. Try using a different browser, such as Chrome, Windows Edge, Firefox and/or Safari.

      If you need further help, let us know!
      Sincerely,
      Julia
      Get Healthy U TV Video Membership

      Reply
  8. Missy Lunn
    Missy Lunn

    I just signed up for gold thinking that would eliminate DS. PLEASE REFUND AND ILL SWITCH TO PREMUIM

    Reply
    • Customer Service
      Customer Service

      Hello Missy!

      Would you be able to send us an email? Our email is: editor@gethealthyutv.com and we’d love to talk to you more about your account!

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply