How to Navigate the Get Healthy U TV Website

We’re excited to have you as part of the Get Healthy U TV community! In this video, Chris Freytag demonstrates how to best navigate the Get Healthy U TV website, addressing many of our frequently asked website questions.

If you have other questions, please give us a call at 1-844-278-2050.
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179 Responses to “How to Navigate the Get Healthy U TV Website”

    • Customer Service

      Hello Erin,

      Please contact our customer service team by phone, email or online chat and one of our staff would be happy to assist. Thanks!

      Reply
  1. Rhonda Everett

    My membership for the year expires on August 28. I would like to go ahead and cancel. I love the membership but need to take a break financially.
    I am sorry to hear you want to cancel. Please feel welcome to contact Customer Service at 1-844-278-2050 or email us at editor@gethealthyutv.com

    Reply
  2. Jody Sandberg

    I just bought the deal for the Premium and was wondering how to upgrade to Gold and how much would the difference be? Would there still be a discount?

    Reply
  3. Lynne Pavlock

    I watched the “how to navigate” video but, once I’m logged in to the app, I’m not seeing the same options on my iPhone. Is your app available on iPhones? I’m hoping to be able to find and chrome cast the calendar workouts.

    Reply
  4. Shanitta Ruffin

    I just purchased the program today and the system will not let me log in. It says invalid email but I’m clicking the email you all sent to me.

    Reply
    • Customer Service

      Hello Shanitta, I am sorry to hear that. I did not find a paid membership when searching by your email address. Please call, email, or chat with customer service so they can help you locate your account and get you logged in. Thanks!

      Reply
    • Leonoris reyes

      I just purchased the program today and the system will not let me log in. It says invalid email but I’m clicking the email you all sent to me.

      Reply
    • Customer Service

      Hi there, what link? Please email, call, or chat with customer service so we can get this resolved for you ASAP! Thanks!

      Reply
  5. Angie Vorhies

    I need to cancel my membership. It is supposed to renew 1/14 but I want to cancel.

    Reply
    • Customer Service

      Hi Angie, I am sorry to hear that. I have cancelled this for you and you will continue to have access until 1/25/2023. Please reach out to customer service if you need anything else!

      Reply
  6. Angela Putnam

    I was charged $82.35 for a subscription I never signed up for. I need to get this resolved ASAP

    Hello Angela,

    Please reach out to Customer Service via chat, email, or call and we would be happy to help!

    Sincerely,

    Sarah
    Get Healthy U TV

    Reply
    • Leonoris reyes

      I just purchased the program today and the system will not let me log in. It says invalid email but I’m clicking the email you all sent to me.

      Reply
  7. Casey Wallace

    I need to cancel my gold membership. Thank you

    Hello Casey,

    Please contact Customer Service via chat, email or phone and we would be happy to help!

    Sincerely,
    Sarah
    Get Healthy U TV

    Reply
  8. Bridget Williams

    Hi! I need to cancel my membership. Thanks!

    Hello,

    Please email, chat, or call Customer Service and we would be happy to help. Thanks!

    Sarah
    Get Healthy U TV

    Reply
    • Customer Service

      Hello Dahlia,
      You can turn off the automatic renewal feature from your account dashboard when logged in at anytime. You may also call, email or chat with Customer Service for assistance in cancelling your membership.
      If you have any further questions, please let us know.
      Thanks!

      Reply
    • Customer Service

      Hi Anna,

      If you click on the video to play it, there should be options all the way to the right on the tool bar. You will want to click on the CC and then you can select ‘captions off’. Let us know if you need further assistance!

      Sincerely,
      Kate
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Marcella,

      Please reach out to us by email, chat or call Customer Service and we would be happy to take care of that for you!

      Sincerely,
      Kate
      Get Healthy U TV Video Membership

      Reply
  9. Maggie Frost

    Hi, l’m sorry but this is to hard to Navigate around l don’t really understand computer, l thought it would be easy, it’s not for me, could you please cancel this, is it possible to get a refund
    Maggie Frost

    Reply
    • Customer Service

      Hi Maggie,

      I have sent an email to confirm this to the email address on your Get Healthy U TV account.

      Sincerely,
      Kate
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hello Maddie,
      Thank you for contacting us. You are able to turn off the automatic renewal at anytime on your account dashboard, or you may reach out to Customer Service and one of our representatives would be happy to assist you. Please chat, email or call Customer Service for further assistance.
      Thanks!

      Reply
  10. Angie

    How much is the gold member status do you pay yearly before starting or can you break down the payment?

    Reply
    • Customer Service

      Hi Angie,

      The Gold membership is $169.00 yearly, paid 10 days prior to your anniversary date so you do not lose access to the content. We also send out an email reminder prior to your anniversary date to let you know that your membership is due to renew.

      Sincerely,
      Kate
      Get Healthy U TV

      Reply
  11. Virginia

    I was charged for a subscription that I never applied for. How do I go about cancelling this?

    Reply
  12. Toril Sehested Zakariassen

    Jeg synes det var vanskelig å følge hun som forklarte! Jeg er hørselsvak! Er 77 år og håper dere har noe som passer for meg. Hvor starter jeg??

    Reply
    • Customer Service

      Hello Toril,

      Please watch this video – it will help you understand how to navigate and use the website. https://www.gethealthyutv.com/post/navigate-ghutv/

      You can turn on subtitles by clicking on the “CC” in the bottom right corner of any video.

      If you have questions about which calendar to start with or what specific workouts are all about, join the private Facebook community to get your questions answered. The members discuss workouts every day! https://www.facebook.com/groups/gethealthyutvsquad

      If you have any other questions, please chat, email, or call Customer Service. 

      Sincerely,

      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Jackie. Please chat, email or phone our customer service team with the email address you signed up with and one of our team members will be happy to assist you with that.
      Thanks
      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Jan. We have taken care of cancelling your membership. I have sent you an email regarding the cancellation.
      Thanks!
      Sarah
      Get Healthy U TV Video Membership

      Reply
  13. Kimberly Evonne Montesdeoca

    I won’t be able to afford a subscription right now. I need to cancel.

    Reply
    • Customer Service

      Hello Kimberly. It appears our Customer Service team processed your request by email today. If you need further assistance please contact Customer Service. Thanks!

      Reply
  14. Angel Peel

    I would like to cancel my subscription but can’t find anywhere on the site to do so.

    Reply
  15. Linda Adams

    Are the Gold Live classes streamed at a particular time on Mondays and Fridays? I see no time listed. I am a brand new subscriber. The app was recommended by the health coach at my MD’s office.

    Reply
    • Customer Service

      Hi Linda. Thanks for your inquiry. The Gold Live Classes are at 9:00 a.m. CST.
      Thanks
      Sarah
      Get Healthy U TV Video Membership

      Reply
  16. Anna Verena Masencamp

    Hi. I want to play a workout but it says I have no membership. But I have paid for membership. Please assist as the videos are only showing me an overview and not the work out. Thank you

    Reply
    • Customer Service

      We are experiencing technical issues; we are aware of the issue and working on a resolution to get this fixed as quickly as possible.

      Reply
  17. Carey

    How do I become a gold member? IS there a deal for it? and how much is it compared to the 3.00 trial for the year.

    Reply
    • Customer Service

      Hello Carey,
      Thank you for contacting us. I am happy to hear you are interested in becoming a Premium member. Some of the great benefits of our Premium membership includes access to our full-length videos, articles, and discounts on products in our SHOP.
      I am excited to have you become a member of our online community. Please click on the link below to accept this offer:
      https://go.gethealthyutv.com/a18707
      Once you become a Premium member, you would then have the option to upgrade your membership. Please click the link below for an overview of membership benefits for both Premium and Gold memberships:
      https://tnmarketing.s3.amazonaws.com/ghu-tv/Membership-Overview-GHUTV.pdf
      If you have any other questions, please chat, email, or call Customer Service. 
      Sincerely,
      Sarah
      Get Healthy U TV Video Membership

      Reply
  18. Marie Brown

    Hello, I’m a premium member and received an email with my user name but don’t see an email with my initial password. Can you send me a new initial password or can I just use the forgot password link? I really want to login but haven’t been able to yet.

    Reply
    • Customer Service

      Hello Marie,

      Thank you for contacting us.

      In regards to your inquiry, I have updated your password. I will email you directly the new password.

      If you are still having trouble logging in, please email or call Customer Service.

      Sincerely,

      Sarah

      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Heidi. I have emailed you the information on how to update your credit card.
      Thanks!
      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hello,

      I am sorry to hear that you are having issues. I have included troubleshooting instructions below for you to try.

      1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
      4. We also recommend trying to use a different browser, such as Google Chrome, or Firefox.

      If you have an account, make sure that you are logged into before making the purchase.

      Sincerely,
      Sarah
      Get Healthy U TV

      Reply
    • Customer Service

      Hello Sara,

      We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!

      Please reach out to us again if you have further questions!

      Sincerely,
      Sarah
      Get Healthy U TV

      Reply
  19. Amber Eddy

    I want to cancel my membership. I was charged $3.31 on 9/1/21. I tried to login and select forgot password but it tells me that my email address is wrong.

    Reply
    • Customer Service

      Hello Amber,

      Thank you for contacting us.

      In regards to your inquiry, it looks like you got updated today with a customer service representative. Please feel free to reach out again if you have any further questions.

      Sincerely,

      Sarah
      Get Health U TV Video Membership

      Reply
  20. NAncy

    I try to click on “remember me” button but it switches to the website. Thus I have to log in every time. What am I doing wrong?!

    Reply
    • Customer Service

      Hello Nancy,

      Thank you for contacting us. ​Your sign in will stay logged in for 7 days, so long as you login at least once a week.

      Sincerely,
      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi May. Here is the link to the Get Healthy U TV site! http://www.gethealthyutv.com
      If you have any other questions please contact our customer service team by phone, chat or email.
      Thanks!
      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hello. I am happy to hear you would like to join Get Healthy U TV! Below is a promotional link where you can sign up for the Premium membership. Let us know if you have any questions.
      https://go.gethealthyutv.com/C30626
      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hello Waynette,

      Thank you for contacting us.

      In regards to your inquiry, the person icon to the top right corner of the page is the login icon. Here is the direct link to that section as well: https://www.gethealthyutv.com/my-account/ .

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Cherry, It will be the card that you signed up with. If you have any questions please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hello Barbara,

      We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
      Please reach out to us again if you have further questions!

      Sincerely,
      Sarah
      Get Healthy U TV

      Reply
  21. plackivans

    Hi GHUTV, When I pause a video, then resume to play, it freezes and will not resume play. I have to get all the way out, resign in and restart. Is there an easier way to resume play when videos freeze? Thank you.

    Reply
    • Customer Service

      Hello Helena,
      I am sorry to hear that you are having issues with accessing your benefits. I have included troubleshooting instructions below for you to try.
      1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:
      a. http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

      Please let us know if you have any further questions
      Sincerely,
      Danesha
      Get Healthy U TV Video Membership

      Reply
  22. Judy Williams

    Where should this 74 year old couch potato begin? I have knee problems so I do not want to get on the floor. Any suggestions?

    Reply
    • Customer Service

      Hello Judy,

      Thank you for contacting us.

      Please contacting your doctor before starting any new program. We have some awesome chair works you would find great to start out with: https://www.gethealthyutv.com/vtag/chair-exercise/ . Exercise is good for all ages!

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Lindsay
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hello Linda,

      We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
      Please reach out to us again if you have further questions!
      Sincerely,
      Danesha
      Get Healthy U TV Video Membership

      Reply
  23. Mary Murphy

    I paid w/credit card yesterday for premium and gold thru Facebook! I downloaded app on Amazon prime w/fire stick on Tv! Haven’t opened it because I’m afraid I’ll get charged again! Can U tell me how to do it so that doesn’t happen?

    Reply
    • Customer Service

      Hi Mary. I do see that you signed up for the membership on the 18th. You have only been charged once. IF you have any other questions please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean
      Get Healthy U TV Video membership

      Reply
    • Customer Service

      Hello Darlene,

      Thank you for contacting us.

      Are you streaming our site through a smart TV devise? Other wise please give our customer service team a call and they would be happy to help talk you through the trouble shooting steps.

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Lindsay
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Joann. To login you will want to go to the site at http://www.gethealthyutv.com and click on “Login” You will want to enter your email address and password. If you need any assistance, please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Fran. I am sorry you are having trouble viewing this video. Please try doing a hard refresh or using a different browser. If you are still having trouble viewing, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean
      Get Healthy U TV Video Membership

      Reply
  24. Missy Lunn

    I just signed up for gold thinking that would eliminate DS. PLEASE REFUND AND ILL SWITCH TO PREMUIM

    Reply
  25. Katherine Bauwens

    Cannot get the videos to play when using Chrome browser. Is your website not compatible with Chrome?

    Reply
    • Customer Service

      Hello Katherine,

      Sorry you’re having trouble with Chrome.
      Here are a few steps I would like you to try:

      1. If you are using a mobile device delete your internet history/clear your cache. http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. Try using a different browser, such as Chrome, Windows Edge, Firefox and/or Safari.

      If you need further help, let us know!
      Sincerely,
      Julia
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hello Debbie!

      I’m so sorry! Is there an error that comes up when you attempt to play the video? What browser are you using to view our videos?

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi there:

      Great question. It won’t surprise you to know you are not alone! We get this question all the time – especially from women over 45. Peri-menopause and menopause can wreak havoc on our bodies and it can be frustrating, There is a certain amount of hormonal activity happening that you cannot change. So what CAN you change to improve that area ? IT’s a combination of CLEAN EATING, CARDIO EXERCISE and STRENGTH TRAINING! Yes – unfortunately you need all of these.

      Eating processed, sugar or fat-laden foods , or even just too many empty carbohydrates make you bloated and retain fat in your mid-section. Clean eating means lean protein, high quality fat like olive oil or coconut oils, and lots of vegetables and natural fruit.

      Cardio exercise helps shed calories and fat from your body taking off the layer of fat ALL OVER , since you CANNOT spot reduce. This means you can’t exercise one area and made it disappear. Science doesn’t work that way. Fat reduces evenly from all over your body. In addition – interval training such as Hiit once or twice is week really kicks your body into high gear for shedding fat!

      Finally, building muscle matters because it improves your metabolism and helps shape and tone your body.

      If you’re looking for a workouts suggestion I’d say try our Body CHisel calendar. It is a 28-day calendar that will help you lean and tone up.

      If that doesn’t seem right for you, our Strong and Lean calendar is great but challenging!!! Let me know if you need other suggestions.

      Kim, GHU Team

      Reply
    • Customer Service

      Hello Debra!

      Is there anything we can assist you with?

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply
  26. Rhonda Baker

    I just purchased the premium membership, is it possible to still purchase the upgrade for $13 more?

    Reply
  27. Sharon phillips

    How do I upgrade for the $13? Is that an additional 13 or 10 to go with the 3?

    Reply
    • Customer Service

      Hello Brendalee!

      Oh no! We’d love to help! What are you using to view the workouts on?

      Thanks!

      Jessica
      Get Healthy U TV Video Membership

      Reply
  28. Mary

    I did not, but should have, taken advantage of the offer to upgrade to the Good membership for $13 when I signed up. Can I still do that?

    Reply
    • Customer Service

      Hello Mary,

      Absolutely! Here is the link for upgrading to Gold: https://go.gethealthyutv.com/C21259
      Just be sure to choose “Returning Customer” at checkout so you can log in first.

      Let us know if you have further questions!

      Sincerely,
      Julia
      Get Healthy U TV Video Membership

      Reply
  29. Raelene

    Hi, I already emailed and still have not received a password although I registered two days ago. Thanks

    Reply
    • Customer Service

      Hi Raelene. I am sorry you are having trouble logging in and getting a password. I have sent you an email with your password/login information. If you have any questions, please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV

      Reply
  30. Tracy Reed Wilson

    I tried to get on this am and do a video and was not allowed access. Did I do something wrong?

    Reply
    • Customer Service

      Hi Tracy. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Lisa, Did you have a question on something? Please let us know and we would be happy to assist you.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Paula. Once you are on the site, you will want to login with your email address and password. Once you are logged in you will be able to view the workout videos. If you have any questions, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Deidre. It looks like the Premium membership was purchased twice. I have processed your refund for the duplicate membership for $3.20. Please allow 2-3 business days for the refund to process. I am sorry for any inconvenience. If you have any questions, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
  31. Patricia Sickler

    So I signed up for the $3 on the Facebook page and I only did it because it says that it can be streamed through Roku but now I read on the actual website that it’s not possible. Do you realize that you have false information on the Facebook advertisement?

    Reply
    • Customer Service

      Hi there Patricia!

      We wanted to get the word out there that we’re awaiting approval from Roku! We’re hoping they’ll push it through soon so you can start streaming from Roku!
      Keep your eyes on our website for the announcement coming soon!

      Sincerely,

      Jessica
      Get Healthy U TV Video Membership

      Reply
    • Customer Service

      Hi Patricia,

      Thank you for contacting us. At this time we do not support streaming videos to any Roku devices and we are sorry for the inconvenience. It is to be launched at the end of this month.

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Joan
      Get Healthy U TV Video Membership

      Reply
      • Customer Service

        Hi Dawn. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
        Thanks
        Jean Get Healthy U TV Video Membership

        Reply
      • Customer Service

        Hello Cheryl,

        We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!

        Please reach out to us again if you have further questions!

        Sincerely,
        Sarah
        Get Healthy U TV

        Reply