How to Navigate the Get Healthy U TV Website

We’re excited to have you as part of the Get Healthy U TV community! In this video, Chris Freytag demonstrates how to best navigate the Get Healthy U TV website, addressing many of our frequently asked website questions.

If you have other questions, please give us a call at 1-844-278-2050.
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140 Responses to “How to Navigate the Get Healthy U TV Website”

      • Customer Service
        Customer Service

        Hello Cheryl,

        We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!

        Please reach out to us again if you have further questions!

        Sincerely,
        Sarah
        Get Healthy U TV

        Reply
  1. Patricia Sickler
    Patricia Sickler

    So I signed up for the $3 on the Facebook page and I only did it because it says that it can be streamed through Roku but now I read on the actual website that it’s not possible. Do you realize that you have false information on the Facebook advertisement?

    Reply
    • Customer Service
      Customer Service

      Hi there Patricia!

      We wanted to get the word out there that we’re awaiting approval from Roku! We’re hoping they’ll push it through soon so you can start streaming from Roku!
      Keep your eyes on our website for the announcement coming soon!

      Sincerely,

      Jessica
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Patricia,

      Thank you for contacting us. At this time we do not support streaming videos to any Roku devices and we are sorry for the inconvenience. It is to be launched at the end of this month.

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Joan
      Get Healthy U TV Video Membership

      Reply
      • Customer Service
        Customer Service

        Hi Dawn. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
        Thanks
        Jean Get Healthy U TV Video Membership

        Reply
    • Customer Service
      Customer Service

      Hi Deidre. It looks like the Premium membership was purchased twice. I have processed your refund for the duplicate membership for $3.20. Please allow 2-3 business days for the refund to process. I am sorry for any inconvenience. If you have any questions, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Paula. Once you are on the site, you will want to login with your email address and password. Once you are logged in you will be able to view the workout videos. If you have any questions, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Lisa, Did you have a question on something? Please let us know and we would be happy to assist you.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
  2. Tracy Reed Wilson
    Tracy Reed Wilson

    I tried to get on this am and do a video and was not allowed access. Did I do something wrong?

    Reply
    • Customer Service
      Customer Service

      Hi Tracy. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean Get Healthy U TV Video Membership

      Reply
  3. Raelene
    Raelene

    Hi, I already emailed and still have not received a password although I registered two days ago. Thanks

    Reply
    • Customer Service
      Customer Service

      Hi Raelene. I am sorry you are having trouble logging in and getting a password. I have sent you an email with your password/login information. If you have any questions, please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV

      Reply
  4. Mary
    Mary

    I did not, but should have, taken advantage of the offer to upgrade to the Good membership for $13 when I signed up. Can I still do that?

    Reply
    • Customer Service
      Customer Service

      Hello Mary,

      Absolutely! Here is the link for upgrading to Gold: https://go.gethealthyutv.com/C21259
      Just be sure to choose “Returning Customer” at checkout so you can log in first.

      Let us know if you have further questions!

      Sincerely,
      Julia
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hello Brendalee!

      Oh no! We’d love to help! What are you using to view the workouts on?

      Thanks!

      Jessica
      Get Healthy U TV Video Membership

      Reply
  5. Sharon phillips
    Sharon phillips

    How do I upgrade for the $13? Is that an additional 13 or 10 to go with the 3?

    Reply
  6. Rhonda Baker
    Rhonda Baker

    I just purchased the premium membership, is it possible to still purchase the upgrade for $13 more?

    Reply
    • Customer Service
      Customer Service

      Hello Debra!

      Is there anything we can assist you with?

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi there:

      Great question. It won’t surprise you to know you are not alone! We get this question all the time – especially from women over 45. Peri-menopause and menopause can wreak havoc on our bodies and it can be frustrating, There is a certain amount of hormonal activity happening that you cannot change. So what CAN you change to improve that area ? IT’s a combination of CLEAN EATING, CARDIO EXERCISE and STRENGTH TRAINING! Yes – unfortunately you need all of these.

      Eating processed, sugar or fat-laden foods , or even just too many empty carbohydrates make you bloated and retain fat in your mid-section. Clean eating means lean protein, high quality fat like olive oil or coconut oils, and lots of vegetables and natural fruit.

      Cardio exercise helps shed calories and fat from your body taking off the layer of fat ALL OVER , since you CANNOT spot reduce. This means you can’t exercise one area and made it disappear. Science doesn’t work that way. Fat reduces evenly from all over your body. In addition – interval training such as Hiit once or twice is week really kicks your body into high gear for shedding fat!

      Finally, building muscle matters because it improves your metabolism and helps shape and tone your body.

      If you’re looking for a workouts suggestion I’d say try our Body CHisel calendar. It is a 28-day calendar that will help you lean and tone up.

      If that doesn’t seem right for you, our Strong and Lean calendar is great but challenging!!! Let me know if you need other suggestions.

      Kim, GHU Team

      Reply
    • Customer Service
      Customer Service

      Hello Debbie!

      I’m so sorry! Is there an error that comes up when you attempt to play the video? What browser are you using to view our videos?

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply
  7. Katherine Bauwens
    Katherine Bauwens

    Cannot get the videos to play when using Chrome browser. Is your website not compatible with Chrome?

    Reply
    • Customer Service
      Customer Service

      Hello Katherine,

      Sorry you’re having trouble with Chrome.
      Here are a few steps I would like you to try:

      1. If you are using a mobile device delete your internet history/clear your cache. http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. Try using a different browser, such as Chrome, Windows Edge, Firefox and/or Safari.

      If you need further help, let us know!
      Sincerely,
      Julia
      Get Healthy U TV Video Membership

      Reply
  8. Missy Lunn
    Missy Lunn

    I just signed up for gold thinking that would eliminate DS. PLEASE REFUND AND ILL SWITCH TO PREMUIM

    Reply
    • Customer Service
      Customer Service

      Hi Fran. I am sorry you are having trouble viewing this video. Please try doing a hard refresh or using a different browser. If you are still having trouble viewing, please contact our customer service team at 1-844-278-2050.
      Thanks
      Jean
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Joann. To login you will want to go to the site at http://www.gethealthyutv.com and click on “Login” You will want to enter your email address and password. If you need any assistance, please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hello Darlene,

      Thank you for contacting us.

      Are you streaming our site through a smart TV devise? Other wise please give our customer service team a call and they would be happy to help talk you through the trouble shooting steps.

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Lindsay
      Get Healthy U TV Video Membership

      Reply
  9. Mary Murphy
    Mary Murphy

    I paid w/credit card yesterday for premium and gold thru Facebook! I downloaded app on Amazon prime w/fire stick on Tv! Haven’t opened it because I’m afraid I’ll get charged again! Can U tell me how to do it so that doesn’t happen?

    Reply
    • Customer Service
      Customer Service

      Hi Mary. I do see that you signed up for the membership on the 18th. You have only been charged once. IF you have any other questions please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean
      Get Healthy U TV Video membership

      Reply
    • Customer Service
      Customer Service

      Hello Linda,

      We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
      Please reach out to us again if you have further questions!
      Sincerely,
      Danesha
      Get Healthy U TV Video Membership

      Reply
  10. Judy Williams
    Judy Williams

    Where should this 74 year old couch potato begin? I have knee problems so I do not want to get on the floor. Any suggestions?

    Reply
    • Customer Service
      Customer Service

      Hello Judy,

      Thank you for contacting us.

      Please contacting your doctor before starting any new program. We have some awesome chair works you would find great to start out with: https://www.gethealthyutv.com/vtag/chair-exercise/ . Exercise is good for all ages!

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Lindsay
      Get Healthy U TV Video Membership

      Reply
  11. plackivans
    plackivans

    Hi GHUTV, When I pause a video, then resume to play, it freezes and will not resume play. I have to get all the way out, resign in and restart. Is there an easier way to resume play when videos freeze? Thank you.

    Reply
    • Customer Service
      Customer Service

      Hello Helena,
      I am sorry to hear that you are having issues with accessing your benefits. I have included troubleshooting instructions below for you to try.
      1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:
      a. http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

      Please let us know if you have any further questions
      Sincerely,
      Danesha
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hello Barbara,

      We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
      Please reach out to us again if you have further questions!

      Sincerely,
      Sarah
      Get Healthy U TV

      Reply
    • Customer Service
      Customer Service

      Hi Cherry, It will be the card that you signed up with. If you have any questions please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hello Waynette,

      Thank you for contacting us.

      In regards to your inquiry, the person icon to the top right corner of the page is the login icon. Here is the direct link to that section as well: https://www.gethealthyutv.com/my-account/ .

      If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hello. I am happy to hear you would like to join Get Healthy U TV! Below is a promotional link where you can sign up for the Premium membership. Let us know if you have any questions.
      https://go.gethealthyutv.com/C30626
      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi May. Here is the link to the Get Healthy U TV site! http://www.gethealthyutv.com
      If you have any other questions please contact our customer service team by phone, chat or email.
      Thanks!
      Sarah
      Get Healthy U TV Video Membership

      Reply
  12. NAncy
    NAncy

    I try to click on “remember me” button but it switches to the website. Thus I have to log in every time. What am I doing wrong?!

    Reply
    • Customer Service
      Customer Service

      Hello Nancy,

      Thank you for contacting us. ​Your sign in will stay logged in for 7 days, so long as you login at least once a week.

      Sincerely,
      Sarah
      Get Healthy U TV Video Membership

      Reply
  13. Amber Eddy
    Amber Eddy

    I want to cancel my membership. I was charged $3.31 on 9/1/21. I tried to login and select forgot password but it tells me that my email address is wrong.

    Reply
    • Customer Service
      Customer Service

      Hello Amber,

      Thank you for contacting us.

      In regards to your inquiry, it looks like you got updated today with a customer service representative. Please feel free to reach out again if you have any further questions.

      Sincerely,

      Sarah
      Get Health U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hello Sara,

      We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!

      Please reach out to us again if you have further questions!

      Sincerely,
      Sarah
      Get Healthy U TV

      Reply
    • Customer Service
      Customer Service

      Hello,

      I am sorry to hear that you are having issues. I have included troubleshooting instructions below for you to try.

      1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
      4. We also recommend trying to use a different browser, such as Google Chrome, or Firefox.

      If you have an account, make sure that you are logged into before making the purchase.

      Sincerely,
      Sarah
      Get Healthy U TV

      Reply
    • Customer Service
      Customer Service

      Hi Heidi. I have emailed you the information on how to update your credit card.
      Thanks!
      Sarah
      Get Healthy U TV Video Membership

      Reply
  14. Marie Brown
    Marie Brown

    Hello, I’m a premium member and received an email with my user name but don’t see an email with my initial password. Can you send me a new initial password or can I just use the forgot password link? I really want to login but haven’t been able to yet.

    Reply
    • Customer Service
      Customer Service

      Hello Marie,

      Thank you for contacting us.

      In regards to your inquiry, I have updated your password. I will email you directly the new password.

      If you are still having trouble logging in, please email or call Customer Service.

      Sincerely,

      Sarah

      Get Healthy U TV Video Membership

      Reply
  15. Carey
    Carey

    How do I become a gold member? IS there a deal for it? and how much is it compared to the 3.00 trial for the year.

    Reply
    • Customer Service
      Customer Service

      Hello Carey,
      Thank you for contacting us. I am happy to hear you are interested in becoming a Premium member. Some of the great benefits of our Premium membership includes access to our full-length videos, articles, and discounts on products in our SHOP.
      I am excited to have you become a member of our online community. Please click on the link below to accept this offer:
      https://go.gethealthyutv.com/a18707
      Once you become a Premium member, you would then have the option to upgrade your membership. Please click the link below for an overview of membership benefits for both Premium and Gold memberships:
      https://tnmarketing.s3.amazonaws.com/ghu-tv/Membership-Overview-GHUTV.pdf
      If you have any other questions, please chat, email, or call Customer Service. 
      Sincerely,
      Sarah
      Get Healthy U TV Video Membership

      Reply
  16. Anna Verena Masencamp
    Anna Verena Masencamp

    Hi. I want to play a workout but it says I have no membership. But I have paid for membership. Please assist as the videos are only showing me an overview and not the work out. Thank you

    Reply
    • Customer Service
      Customer Service

      We are experiencing technical issues; we are aware of the issue and working on a resolution to get this fixed as quickly as possible.

      Reply
  17. Linda Adams
    Linda Adams

    Are the Gold Live classes streamed at a particular time on Mondays and Fridays? I see no time listed. I am a brand new subscriber. The app was recommended by the health coach at my MD’s office.

    Reply
    • Customer Service
      Customer Service

      Hi Linda. Thanks for your inquiry. The Gold Live Classes are at 9:00 a.m. CST.
      Thanks
      Sarah
      Get Healthy U TV Video Membership

      Reply
  18. Angel Peel
    Angel Peel

    I would like to cancel my subscription but can’t find anywhere on the site to do so.

    Reply
  19. Kimberly Evonne Montesdeoca
    Kimberly Evonne Montesdeoca

    I won’t be able to afford a subscription right now. I need to cancel.

    Reply
    • Customer Service
      Customer Service

      Hello Kimberly. It appears our Customer Service team processed your request by email today. If you need further assistance please contact Customer Service. Thanks!

      Reply
    • Customer Service
      Customer Service

      Hi Jan. We have taken care of cancelling your membership. I have sent you an email regarding the cancellation.
      Thanks!
      Sarah
      Get Healthy U TV Video Membership

      Reply
    • Customer Service
      Customer Service

      Hi Jackie. Please chat, email or phone our customer service team with the email address you signed up with and one of our team members will be happy to assist you with that.
      Thanks
      Sarah
      Get Healthy U TV Video Membership

      Reply
  20. Toril Sehested Zakariassen
    Toril Sehested Zakariassen

    Jeg synes det var vanskelig å følge hun som forklarte! Jeg er hørselsvak! Er 77 år og håper dere har noe som passer for meg. Hvor starter jeg??

    Reply
    • Customer Service
      Customer Service

      Hello Toril,

      Please watch this video – it will help you understand how to navigate and use the website. https://www.gethealthyutv.com/post/navigate-ghutv/

      You can turn on subtitles by clicking on the “CC” in the bottom right corner of any video.

      If you have questions about which calendar to start with or what specific workouts are all about, join the private Facebook community to get your questions answered. The members discuss workouts every day! https://www.facebook.com/groups/gethealthyutvsquad

      If you have any other questions, please chat, email, or call Customer Service. 

      Sincerely,

      Sarah
      Get Healthy U TV Video Membership

      Reply
  21. Virginia
    Virginia

    I was charged for a subscription that I never applied for. How do I go about cancelling this?

    Reply