We’re excited to have you as part of the Get Healthy U TV community! In this video, Chris Freytag demonstrates how to best navigate the Get Healthy U TV website, addressing many of our frequently asked website questions.
If you have other questions, please give us a call at 1-844-278-2050.How to Navigate the Get Healthy U TV Website
Comments
thank you
I need to cancel my membership
Hello Cheryl,
We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
Please reach out to us again if you have further questions!
Sincerely,
Sarah
Get Healthy U TV
Can we chrome cast workouts?
Hi Trixie. Yes, you can stream the workouts using Google Chromecast. Here is a link which explains how to do this. If you have any questions, please give our customer service team a call at 1-844-278-2050.
https://www.gethealthyutv.com/post/connect-google-chromecast/
Thanks
Jean-Get Healthy U TV Video Membership
Can I use my smart tv to get the workouts by googling you?
Hi Melody. Here is a link on you you can stream the workouts to your TV. Let us know if you have any questions.
https://www.gethealthyutv.com/post/how-to-stream-workouts-on-your-tv/
Thanks
Jean-Get Healthy U TV Video Membership
How can I get it on my tv?
Hi there Laura!
Please follow this link and choose which option you use to stream and there are instructions on how to set it up!
https://www.gethealthyutv.com/post/how-to-stream-workouts-on-your-tv/
If you need any other assistance, please reach out to us!
Sincerely,
Jessica
Get Healthy U TV Video Membership
Can I use roku and stream
Thanks u
I’m trying to watch on my PlayStation 4. I can see the videos but there is no audio. There is sound on other websites I watch on there. I can hear get healthy U on my computer. Just can’t hear when I watch on the PlayStation
How do I get these workouts on my tv? I have dishnet
Please CANCEL
Hi Olivia,
For assistance with your membership, please chat, email, or call Customer Service.
Sincerely,
Sarah
Get Healthy U TV Video Membership
Is this available on amazon Firestick?
Hi Tammy. Yes you are able to stream the workouts with your Amazon Fire Stick. Here is a link on that.
https://www.gethealthyutv.com/post/stream-ghutv-workouts-amazon-fire-stick/
Thanks
Jean-Get Healthy U TV Video Membership
So I signed up for the $3 on the Facebook page and I only did it because it says that it can be streamed through Roku but now I read on the actual website that it’s not possible. Do you realize that you have false information on the Facebook advertisement?
Hi there Patricia!
We wanted to get the word out there that we’re awaiting approval from Roku! We’re hoping they’ll push it through soon so you can start streaming from Roku!
Keep your eyes on our website for the announcement coming soon!
Sincerely,
Jessica
Get Healthy U TV Video Membership
Hi Patricia,
Thank you for contacting us. At this time we do not support streaming videos to any Roku devices and we are sorry for the inconvenience. It is to be launched at the end of this month.
If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.
We greatly appreciate your business!
Sincerely,
Joan
Get Healthy U TV Video Membership
me too
Hi Dawn. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
Thanks
Jean Get Healthy U TV Video Membership
Seems like you charged me 2 times?? Deidre
Hi Deidre. It looks like the Premium membership was purchased twice. I have processed your refund for the duplicate membership for $3.20. Please allow 2-3 business days for the refund to process. I am sorry for any inconvenience. If you have any questions, please contact our customer service team at 1-844-278-2050.
Thanks
Jean-Get Healthy U TV Video Membership
searching how to receive the workouts
Hi Paula. Once you are on the site, you will want to login with your email address and password. Once you are logged in you will be able to view the workout videos. If you have any questions, please contact our customer service team at 1-844-278-2050.
Thanks
Jean-Get Healthy U TV Video Membership
Let’s get started?
Hi Lisa, Did you have a question on something? Please let us know and we would be happy to assist you.
Thanks
Jean-Get Healthy U TV Video Membership
I tried to get on this am and do a video and was not allowed access. Did I do something wrong?
Hi Tracy. I am sorry you are having trouble viewing this. Please try hard refreshing the page or using a different browser. If you are still not able to view this please give our customer service team a call at 1-844-278-2050.
Thanks
Jean Get Healthy U TV Video Membership
Trying to get the app
Hi there Donna!
Currently, we do not have an app right now but you can stream it from any device you may have! Please follow the link below to get started:
https://www.gethealthyutv.com/post/how-to-stream-workouts-on-your-tv/
If you have any questions after going through the instructions, please let us know!
Thank you!
Jessica
Get Healthy U TV Video Membership
I am interested
Hi, I already emailed and still have not received a password although I registered two days ago. Thanks
Hi Raelene. I am sorry you are having trouble logging in and getting a password. I have sent you an email with your password/login information. If you have any questions, please give our customer service team a call at 1-844-278-2050.
Thanks
Jean-Get Healthy U TV
I have none.Just getting started.
How do I sign up for the $3.00 one year membership?
Hey Layle,
Here is a link to sign up for the Premium Membership!
https://go.gethealthyutv.com/C20725
If you have any questions or concerns, please chat, email or call us at 1-844-278-2050.
Best,
Madeline
Get Healthy U TV Video Membership
I did not, but should have, taken advantage of the offer to upgrade to the Good membership for $13 when I signed up. Can I still do that?
Hello Mary,
Absolutely! Here is the link for upgrading to Gold: https://go.gethealthyutv.com/C21259
Just be sure to choose “Returning Customer” at checkout so you can log in first.
Let us know if you have further questions!
Sincerely,
Julia
Get Healthy U TV Video Membership
Nothing plays???
Hello Brendalee!
Oh no! We’d love to help! What are you using to view the workouts on?
Thanks!
Jessica
Get Healthy U TV Video Membership
How do I upgrade for the $13? Is that an additional 13 or 10 to go with the 3?
I just purchased the premium membership, is it possible to still purchase the upgrade for $13 more?
Hello Rhonda and welcome!
Yes absolutely! Here’s a link to upgrade: https://go.gethealthyutv.com/C22046
Thank you!
Jessica
Get Healthy U TV Video Membership
Debra Weishaar
Hello Debra!
Is there anything we can assist you with?
Thank you!
Jessica
Get Healthy U TV Video Membership
I’m 53 and have stubborn belly fat. How do I lose this area?
Hi there:
Great question. It won’t surprise you to know you are not alone! We get this question all the time – especially from women over 45. Peri-menopause and menopause can wreak havoc on our bodies and it can be frustrating, There is a certain amount of hormonal activity happening that you cannot change. So what CAN you change to improve that area ? IT’s a combination of CLEAN EATING, CARDIO EXERCISE and STRENGTH TRAINING! Yes – unfortunately you need all of these.
Eating processed, sugar or fat-laden foods , or even just too many empty carbohydrates make you bloated and retain fat in your mid-section. Clean eating means lean protein, high quality fat like olive oil or coconut oils, and lots of vegetables and natural fruit.
Cardio exercise helps shed calories and fat from your body taking off the layer of fat ALL OVER , since you CANNOT spot reduce. This means you can’t exercise one area and made it disappear. Science doesn’t work that way. Fat reduces evenly from all over your body. In addition – interval training such as Hiit once or twice is week really kicks your body into high gear for shedding fat!
Finally, building muscle matters because it improves your metabolism and helps shape and tone your body.
If you’re looking for a workouts suggestion I’d say try our Body CHisel calendar. It is a 28-day calendar that will help you lean and tone up.
If that doesn’t seem right for you, our Strong and Lean calendar is great but challenging!!! Let me know if you need other suggestions.
Kim, GHU Team
The video isn’t working to explain
Hello Debbie!
I’m so sorry! Is there an error that comes up when you attempt to play the video? What browser are you using to view our videos?
Thank you!
Jessica
Get Healthy U TV Video Membership
Cannot get the videos to play when using Chrome browser. Is your website not compatible with Chrome?
Hello Katherine,
Sorry you’re having trouble with Chrome.
Here are a few steps I would like you to try:
1. If you are using a mobile device delete your internet history/clear your cache. http://www.wikihow.com/Clear-Your-Browser's-Cache
2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
3. Try using a different browser, such as Chrome, Windows Edge, Firefox and/or Safari.
If you need further help, let us know!
Sincerely,
Julia
Get Healthy U TV Video Membership
Excited to get started
Get fit and lose weight
I just signed up for gold thinking that would eliminate DS. PLEASE REFUND AND ILL SWITCH TO PREMUIM
Hello Missy!
Would you be able to send us an email? Our email is: editor@gethealthyutv.com and we’d love to talk to you more about your account!
Thank you!
Jessica
Get Healthy U TV Video Membership
What is DS?
A good time to be happy
That was awesome thank you 🙂
Excited to see how this works
How do i get this on my smart tv using Firestick
Hello Barb!
Here is a link that will help you stream to your TV via Firestick: https://www.gethealthyutv.com/post/stream-ghutv-workouts-amazon-fire-stick/
Let us know if you have further questions!
Sincerely,
Julia
Get Healthy U TV Video Membership
Excellent instructions. Thanks so much.
The video isn’t working
Hi Fran. I am sorry you are having trouble viewing this video. Please try doing a hard refresh or using a different browser. If you are still having trouble viewing, please contact our customer service team at 1-844-278-2050.
Thanks
Jean
Get Healthy U TV Video Membership
How do you login from your pc
Hi Joann. To login you will want to go to the site at http://www.gethealthyutv.com and click on “Login” You will want to enter your email address and password. If you need any assistance, please give our customer service team a call at 1-844-278-2050.
Thanks
Jean-Get Healthy U TV Video Membership
I would like to join
New, pressed Safari, no where does it ask for PW,
Hello Darlene,
Thank you for contacting us.
Are you streaming our site through a smart TV devise? Other wise please give our customer service team a call and they would be happy to help talk you through the trouble shooting steps.
If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.
We greatly appreciate your business!
Sincerely,
Lindsay
Get Healthy U TV Video Membership
Can I stream from my smart tv
Hi Marianne. Here is a link that will show you how to stream the workouts to your TV. If you have any questions, please give our customer service team a call at 1-844-278-2050. https://www.gethealthyutv.com/post/how-to-stream-workouts-on-your-tv/
Thanks
Jean
Get Healthy U TV Video Membership
I paid w/credit card yesterday for premium and gold thru Facebook! I downloaded app on Amazon prime w/fire stick on Tv! Haven’t opened it because I’m afraid I’ll get charged again! Can U tell me how to do it so that doesn’t happen?
Hi Mary. I do see that you signed up for the membership on the 18th. You have only been charged once. IF you have any other questions please give our customer service team a call at 1-844-278-2050.
Thanks
Jean
Get Healthy U TV Video membership
Trying to navigate
Hi Hemali. Here is a link that will help with navigating the site. Let us know if there is anything specific you need help with.
https://www.gethealthyutv.com/post/navigate-ghutv/
Thanks
Jean
Get Healthy U TV Video Membership
How do I save a workout?
Hi Melanie. Below is a link on how to create a Playlist.
https://www.gethealthyutv.com/how-to-use-video-playlists/
IF you have any questions, please give our customer service team a call at 1-844-278-2050.
Thanks
Jean
Get Healthy U TV Video membership
This is great. I am going to start this weekend. Thank you.
Cancel my automatic renewal of Get Healthy U TV membership
Hello Linda,
We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
Please reach out to us again if you have further questions!
Sincerely,
Danesha
Get Healthy U TV Video Membership
Where should this 74 year old couch potato begin? I have knee problems so I do not want to get on the floor. Any suggestions?
Hello Judy,
Thank you for contacting us.
Please contacting your doctor before starting any new program. We have some awesome chair works you would find great to start out with: https://www.gethealthyutv.com/vtag/chair-exercise/ . Exercise is good for all ages!
If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.
We greatly appreciate your business!
Sincerely,
Lindsay
Get Healthy U TV Video Membership
Hi GHUTV, When I pause a video, then resume to play, it freezes and will not resume play. I have to get all the way out, resign in and restart. Is there an easier way to resume play when videos freeze? Thank you.
Hello Helena,
I am sorry to hear that you are having issues with accessing your benefits. I have included troubleshooting instructions below for you to try.
1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:
a. http://www.wikihow.com/Clear-Your-Browser's-Cache
2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
Please let us know if you have any further questions
Sincerely,
Danesha
Get Healthy U TV Video Membership
I want to cancel my subscription
Hello Barbara,
We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
Please reach out to us again if you have further questions!
Sincerely,
Sarah
Get Healthy U TV
How do I see what payment method was used when you renew an order
Hi Cherry, It will be the card that you signed up with. If you have any questions please give our customer service team a call at 1-844-278-2050.
Thanks
Jean
Get Healthy U TV Video Membership
Where do I login
Hello Waynette,
Thank you for contacting us.
In regards to your inquiry, the person icon to the top right corner of the page is the login icon. Here is the direct link to that section as well: https://www.gethealthyutv.com/my-account/ .
If you have any other concerns, please contact us at 1-844-278-2050, or chat with us on our site.
We greatly appreciate your business!
Sincerely,
Sarah
Get Healthy U TV Video Membership
Thanks!
I want to subscribe on UTv please
Hello. I am happy to hear you would like to join Get Healthy U TV! Below is a promotional link where you can sign up for the Premium membership. Let us know if you have any questions.
https://go.gethealthyutv.com/C30626
Sarah
Get Healthy U TV Video Membership
Ho do I find the UTV website?
Hi May. Here is the link to the Get Healthy U TV site! http://www.gethealthyutv.com
If you have any other questions please contact our customer service team by phone, chat or email.
Thanks!
Sarah
Get Healthy U TV Video Membership
I try to click on “remember me” button but it switches to the website. Thus I have to log in every time. What am I doing wrong?!
Hello Nancy,
Thank you for contacting us. Your sign in will stay logged in for 7 days, so long as you login at least once a week.
Sincerely,
Sarah
Get Healthy U TV Video Membership
Am interested
Am interested
Hi
I want to cancel my membership. I was charged $3.31 on 9/1/21. I tried to login and select forgot password but it tells me that my email address is wrong.
Hello Amber,
Thank you for contacting us.
In regards to your inquiry, it looks like you got updated today with a customer service representative. Please feel free to reach out again if you have any further questions.
Sincerely,
Sarah
Get Health U TV Video Membership
I want to cancel my subscription
Hello Sara,
We sent you an email confirming your cancellation. Remember you can always email or chat on our website with questions or concerns!
Please reach out to us again if you have further questions!
Sincerely,
Sarah
Get Healthy U TV
im new user but why i make order it show “errow purchasing checkout”?
Hello,
I am sorry to hear that you are having issues. I have included troubleshooting instructions below for you to try.
1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
4. We also recommend trying to use a different browser, such as Google Chrome, or Firefox.
If you have an account, make sure that you are logged into before making the purchase.
Sincerely,
Sarah
Get Healthy U TV
I wish to cancel my membership
Hi Linda, I am sorry to hear that. Please contact customer service and they can assist you with that: https://www.gethealthyutv.com/contact-us/
Where is the site
Hi Catrina. Here is the link to the site. http://www.gethealthyutv.com I am also going to give you a link below which will show you how to navigate the site. You will find it very helpful.
https://www.gethealthyutv.com/post/navigate-ghutv/
Let us know if you have any other questions.
Sarah
Get Healthy U TV Video Membership
How do I update credit card?
Hi Heidi. I have emailed you the information on how to update your credit card.
Thanks!
Sarah
Get Healthy U TV Video Membership
Hello, I’m a premium member and received an email with my user name but don’t see an email with my initial password. Can you send me a new initial password or can I just use the forgot password link? I really want to login but haven’t been able to yet.
Hello Marie,
Thank you for contacting us.
In regards to your inquiry, I have updated your password. I will email you directly the new password.
If you are still having trouble logging in, please email or call Customer Service.
Sincerely,
Sarah
Get Healthy U TV Video Membership
How do I become a gold member? IS there a deal for it? and how much is it compared to the 3.00 trial for the year.
Hello Carey,
Thank you for contacting us. I am happy to hear you are interested in becoming a Premium member. Some of the great benefits of our Premium membership includes access to our full-length videos, articles, and discounts on products in our SHOP.
I am excited to have you become a member of our online community. Please click on the link below to accept this offer:
https://go.gethealthyutv.com/a18707
Once you become a Premium member, you would then have the option to upgrade your membership. Please click the link below for an overview of membership benefits for both Premium and Gold memberships:
https://tnmarketing.s3.amazonaws.com/ghu-tv/Membership-Overview-GHUTV.pdf
If you have any other questions, please chat, email, or call Customer Service.
Sincerely,
Sarah
Get Healthy U TV Video Membership
Cancel membership
Hello Serena,
Please contact us via email: editor@gethealthyutv.com about your request.
Sarah,
Get Healthy U TV
Hi. I want to play a workout but it says I have no membership. But I have paid for membership. Please assist as the videos are only showing me an overview and not the work out. Thank you
We are experiencing technical issues; we are aware of the issue and working on a resolution to get this fixed as quickly as possible.
I thought there were beginners videos. Where are they?
Hello Donna, we have content on the site suitable for all workout levels. Here is a direct link to our beginner workouts
https://www.gethealthyutv.com/page/2/?s=beginner+workout
Thanks!
Are the Gold Live classes streamed at a particular time on Mondays and Fridays? I see no time listed. I am a brand new subscriber. The app was recommended by the health coach at my MD’s office.
Hi Linda. Thanks for your inquiry. The Gold Live Classes are at 9:00 a.m. CST.
Thanks
Sarah
Get Healthy U TV Video Membership
I would like to cancel my subscription but can’t find anywhere on the site to do so.
Hi Angel,
Please contact our support team by phone, email or online chat with your request.
https://www.gethealthyutv.com/contact-us/
Thanks!
Ponerme delgada
I won’t be able to afford a subscription right now. I need to cancel.
Hello Kimberly. It appears our Customer Service team processed your request by email today. If you need further assistance please contact Customer Service. Thanks!
Please cancel my subscription. I cannot afford it.
Hi Jan. We have taken care of cancelling your membership. I have sent you an email regarding the cancellation.
Thanks!
Sarah
Get Healthy U TV Video Membership
I need to cancel my membership. Thank you.
Hi Jackie. Please chat, email or phone our customer service team with the email address you signed up with and one of our team members will be happy to assist you with that.
Thanks
Sarah
Get Healthy U TV Video Membership
When it has download and a price , do I have to pay to do that workout
Jeg synes det var vanskelig å følge hun som forklarte! Jeg er hørselsvak! Er 77 år og håper dere har noe som passer for meg. Hvor starter jeg??
Hello Toril,
Please watch this video – it will help you understand how to navigate and use the website. https://www.gethealthyutv.com/post/navigate-ghutv/
You can turn on subtitles by clicking on the “CC” in the bottom right corner of any video.
If you have questions about which calendar to start with or what specific workouts are all about, join the private Facebook community to get your questions answered. The members discuss workouts every day! https://www.facebook.com/groups/gethealthyutvsquad
If you have any other questions, please chat, email, or call Customer Service.
Sincerely,
Sarah
Get Healthy U TV Video Membership
I was charged for a subscription that I never applied for. How do I go about cancelling this?
Hello Virginia,
Customer service would happy to assist you via chat, email or phone. Here is the direct link to the Customer Service contacts: https://www.gethealthyutv.com/contact-us/
Sincerely,
Sarah
Get Healthy U TV Video Membership