How to Stop Your Workout Video from Freezing

If you are in the middle of a workout and the video starts to buffer, there are a few things you can do to prevent any more interruptions. When you are watching a video and it starts to freeze, you can push the pause button to allow it to load. How fast the video loads will depend on your internet speed and connection. Once the bar at the bottom has loaded partially, you can hit play to continue your workout.

To watch a workout in full screen, click the icon in the bottom right corner. To exit full screen, you can either click this icon again or hit the “Esc” key.

Discussion
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22 Responses to “How to Stop Your Workout Video from Freezing”
  1. KALA
    KALA

    There is more to this issue. I can turn off all other devices in the house and still have the videos freeze. This a GHUTV issue as I have no other issues with streaming from other websites. So frustrating when a person is working out on a timeline. I hope you guys figure this out at some point.

    Reply
    • Customer Service
      Customer Service

      Hi Kala. I am sorry to hear that you are having issues with your videos freezing. A few things that may help troubleshoot the problems would be to try clearing out your internet history/cache. You may also want to try watching on a different browser. We recommend watching on Google Chrome or Firefox. If you are still not able to successfully view the video, please contact our customer service team at 1-844-278-2050, and they will troubleshoot the problem with you over the phone.
      Thanks
      Jean-GHUTV Video Membership

      Reply
    • Amy
      Amy

      Same here. And it’s only GHUTV. Everything else is fine. Just so you don’t think you’re the only one. ☺️

      Reply
  2. Cindy
    Cindy

    I’ve been a GHUTV member and Gold member since the beginning , and I LOVE the program. The trainers, variety, advice, recipes, motivation-all are amazing! That being said, there are times when the workouts will freeze and refuse to continue, or freeze multiple times during a workout, which is incredibly frustrating. Sometimes I need to abandon the workout and switch to a different one (or a DVD) because it refuses to play. This does not happen with any video streams from other sources.

    Reply
    • Peggy
      Peggy

      I’m just about ready to join but I’ve had All freezing on every free video I’m trying. I’m hesitant to join if this is constant problem. None of my other videos were freezing

      Reply
  3. Valerie
    Valerie

    I joined GHUTV about 1 year ago. In the beginning months, I never experienced the video freezing. However, every time I play a video ( even the 10 minutem10 day challenge) the video freezes. What changed at GHUTV? I’ve cleared the internet history, played on a brand new laptop and video still freezes. I wish I could continue, but it’s frustrating.

    Reply
  4. KAVITHA
    KAVITHA

    Hi,
    Gethealthyutv has become a part of my morning routine ever since I joined in Jan of this year. I like Chris and her style and have been following her other videos over few years and it was because of her that I signed up.. I have only good things to say since I joined, like the variety and love all the instructors and variety. However from past few weeks I have been having video timeout issues very frequently during workout in between repetitions. It does not matter what time I workout, I have tried pausing, letting the video load etc. etc. In past few days, the videos have been just timing out even just after a minute into the workout. I have other workout streaming subscriptions that loads just fine. Whenever I have issue with this, I have been successfully able to use those which makes me believe that this is just gethealthuutv website? What changed as this wasn’t an issue even a month ago for me? Please fix this issue as fans like us are the ones that will bring more users. Thanks,
    Kavitha

    Reply
    • Customer Service
      Customer Service

      Hello Kavitha.

      I am sorry you are having trouble viewing the videos. Below are some steps you can try that should help. And of course – make sure you are logged in to your account! If you are still not able to view the videos, please give our customer service team a call at 1-844-278-2050.
      1. If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:
      a. http://www.wikihow.com/Clear-Your-Browser's-Cache
      2. If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
      3. If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

      Sincerely,

      Joan
      Get Healthy U TV Video membership

      Reply
      • KAVITHA
        KAVITHA

        This so far has been the only thing working well for me, thanks for suggesting this. I recommend you put this suggestion up above in main content.

        Reply
  5. Diana Marshall
    Diana Marshall

    It isn’t the video that freezes, it is the entire app. when I turned it on on my Firstick today, all I got was a spinning buffer that never stopped. I even left the room for 15 min and it was still spinning when I returned. I rebooted the fire stick, turned the TV on and off, left the app and used others, still when I returned to the Get healthy app, it was STILL spinning.

    Reply
    • Customer Service
      Customer Service

      Hello Diana!

      Thank you for letting us know. One more thing I’d try is deleting the app from your Firestick and then downloading it again and signing in again.
      Please send us a screenshot with a description of the error to: editor@gethealthyutv.com and we’d be more than happy to take an in depth look at this.

      Thank you!

      Jessica
      Get Healthy U TV Video Membership

      Reply
  6. LAURA
    LAURA

    I won’t be renewing my annual Gold membership due to workouts constantly stopping when I try to play them. It doesn’t matter what device I’m using and it’s not my wi-fi. This only happens on workouts from the Get Healthy U TV website – not from the many other streaming services (including some fitness ones) I use. Very disappointing, as the workouts themselves are good. Just cannot take the lack of steady streaming.

    Reply
    • Customer Service
      Customer Service

      Hi Laura,
      I am sorry you are having trouble with the videos freezing. Here is a link to a few things you can try.
      I am sorry to hear that you do not want to renew. I have cancelled your membership and you will continue to have access until:12/9/2020.
      Please visit http://www.gethealthyutv.com to login and enjoy your Gold membership until it lapses.
      I would love the chance to win you back. To show my thanks for being a valued customer, I would like to offer you a discounted price for next year’s Gold membership at $79.99.
      If you are interested in this promotional discount or if you have any questions, please chat, email, or contact Customer Service at 1-844-278-2050.
      Thanks
      Jean
      Get Healthy U TV Video Membership

      Reply
  7. Margaret Adie
    Margaret Adie

    I’ve cleaned my browsing history other programs work on my iPad at least 10 I’ve tried don’t work

    Reply
    • Customer Service
      Customer Service

      Hi Margaret. I am sorry you are having trouble viewing the videos on your iPad. Please try using a different browser. If you are still having issues, please give our customer service team a call at 1-844-278-2050.
      Thanks
      Jean-Get Healthy U TV Video Membership

      Reply