How to Stop Your Workout Video from Freezing

If you are in the middle of a workout and the video starts to buffer, there are a few things you can do to prevent any more interruptions. When you are watching a video and it starts to freeze, you can push the pause button to allow it to load. How fast the video loads will depend on your internet speed and connection. Once the bar at the bottom has loaded partially, you can hit play to continue your workout.

To watch a workout in full screen, click the icon in the bottom right corner. To exit full screen, you can either click this icon again or hit the “Esc” key.

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11 Responses to “How to Stop Your Workout Video from Freezing”
  1. KALA

    There is more to this issue. I can turn off all other devices in the house and still have the videos freeze. This a GHUTV issue as I have no other issues with streaming from other websites. So frustrating when a person is working out on a timeline. I hope you guys figure this out at some point.

    • Customer Service

      Hi Kala. I am sorry to hear that you are having issues with your videos freezing. A few things that may help troubleshoot the problems would be to try clearing out your internet history/cache. You may also want to try watching on a different browser. We recommend watching on Google Chrome or Firefox. If you are still not able to successfully view the video, please contact our customer service team at 1-844-278-2050, and they will troubleshoot the problem with you over the phone.
      Jean-GHUTV Video Membership

    • Amy

      Same here. And it’s only GHUTV. Everything else is fine. Just so you don’t think you’re the only one. ☺️

  2. Cindy

    I’ve been a GHUTV member and Gold member since the beginning , and I LOVE the program. The trainers, variety, advice, recipes, motivation-all are amazing! That being said, there are times when the workouts will freeze and refuse to continue, or freeze multiple times during a workout, which is incredibly frustrating. Sometimes I need to abandon the workout and switch to a different one (or a DVD) because it refuses to play. This does not happen with any video streams from other sources.

  3. Valerie

    I joined GHUTV about 1 year ago. In the beginning months, I never experienced the video freezing. However, every time I play a video ( even the 10 minutem10 day challenge) the video freezes. What changed at GHUTV? I’ve cleared the internet history, played on a brand new laptop and video still freezes. I wish I could continue, but it’s frustrating.