Frequently Asked Questions

Website Tutorial

Please watch this short video to learn how to navigate our site.

This is worth five minutes of your time if you have any questions about the site!

Customer Service

What are your customer service hours?

Our regular customer service hours are Monday – Friday 8:00 am – 4:30 pm CST. We are closed for the following holidays:

  • New Year’s Day
  • Martin Luther King Day
  • Presidents Day
  • Easter
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving and the day after
  • Christmas Eve (closing at noon)
  • Christmas Day

Contact Customer Service

Live Chat:
Phone: 1-844-278-2050

Membership Access

Do I have to join to view the videos?

The video site contains both free and premium content. You do not need to be a paid member to view the free videos on the website. You do need to be a Premium Member if you want to view the premium videos. If you are a Premium Member, log in to the website to view the premium videos.

How do I access my Premium Membership account?

On the home page ( click the LOG IN button or person icon at the top right corner of your browser.

How do I reset my password?

Go into the log in page and select “Lost Your Password?” Enter your username or email address and select “Reset Password.” Once you are logged into your account, you can change your password by clicking on the Password icon on your My Account page.

I forgot my login information; can I have it sent to me?

If you forgot your login information, please email customer service at

Membership Information

How do I pay for my Premium Membership?

Annual Membership: Your annual membership lasts for one year starting on the day you register and pay. Annual members will receive an email notice sent to the email you provided prior to the annual automatic renewal with a date upon which you have to cancel to avoid being renewed.

Monthly Membership: Your monthly membership lasts for one month starting on the day you register and pay. You will renew on the same day of the month that you originally signed up unless you signed up on the 28th, 29th, 30th or 31st of any given month in which case your billing cycle will be pushed forward to the 1st of the following month for consistency. Monthly members will not receive notices prior to renewal of their monthly terms.

Your paid annual and monthly membership will automatically renew using the credit card we have on file, at our then-current rates. Your credit card statement will list your membership as PP* Get Healthy U TV 1-844-278-2050. You can reach customer service by email at or by phone at 1-844-278-2050 or go online to your account at any time to remove your membership from automatic renewal and avoid future renewal charges.

You may cancel your membership at any time. Cancellation in the first 30 days of your annual membership will result in a full refund. Cancellation after 30 days will result in a prorated refund.

How long can I access the video content?

An Annual paid Premium Membership allows you to view all the premium video content for one year from the start of your membership. The Monthly paid Premium Membership allows you to view all the premium videos for 30 days.

How do I cancel my automatic renewal of my membership?

If for any reason you want to cancel auto renewal of your membership please contact us by email at or by phone at 1-844-278-2050 or you can go directly to your account online. You will continue to have access to your membership benefits through the remainder of your current paid term.

How do I cancel my membership and what is your refund policy?

If for any reason you want to cancel your membership, please contact us by email at or by phone at 1-844-278-2050 or you can go directly to your account online.

If for any reason you are not completely satisfied within the first 30 days of your paid Annual Membership, we will refund 100% of your membership fee no questions asked. After 30 days we will refund your membership fee on a pro-rated basis. There are no refunds on Monthly Memberships.

To obtain a refund during a current annual term, please contact us by email at or by phone at 1-844-278-2050.

How do I pause my membership?

To pause your membership, please call our Customer Support team at 1-844-278-2050 or contact us via chat or email.

What happens when I pause my membership?

After pausing your membership, billing will be suspended, and you will no longer have access to Premium/GOLD videos, workouts, or content until your membership is resumed. You will still have access to Get Healthy U TV’s free videos, articles, video previews, and any content you’ve purchased individually in the past.

How long will my membership be paused?

Your membership will be paused for 3 months. After 3 months, your account will automatically be reactivated, and billing will resume. To resume your membership at any point, please contact our Customer Service team at 1-844-278-2050.

Will I still be able to share my membership via Membership Sharing while my account is paused?

No, pausing your membership will also pause shared memberships associated with your account. Any friends or family members that you’ve shared your membership with via Get Healthy U TV’s free Membership Sharing will not have access to Get Healthy U TV Premium/GOLD content while your membership is paused.

Membership Sharing

What is Membership Sharing?

Membership Sharing allows an active paying member (organizer) to share their membership with up to three of their closest family members and friends who will be able to set up their own personal accounts. The guest member receives an invite by email from the paying member to join and set up their account.

Is there a cost for Membership Sharing?

There is no cost to the paying member (organizer) or the guest member. The guest member will receive an invite by email to join Get Healthy U TV and once becoming a member, the guest member is granted unlimited access to Get Healthy U TV’s extensive library of videos, Live Events, and articles.

Who is eligible to receive a shared membership?

A paying member (organizer) can invite up to three family members and friends who do not have a current or expired Get Healthy U TV membership.

How long can a paying member share their membership?

A guest member will have access to a Shared Membership if the paying member (organizer) has an active paid membership with Get Healthy U TV.

What happens if a guest member does not accept the invite for the shared membership?

If a guest member does not redeem the offer for a free shared membership, the paying member can cancel the invite and send it to another family member or friend.

If I am a guest member, can I purchase items from the Shop to add to my membership?

Yes, guest members can purchase items from the Shop to add to their membership. The guest member will then own any content purchased even if they no longer have a guest membership.

If I am a guest member, can I purchase a paid membership?

Yes, guest members can purchase their own paid membership at any time. The simplest way is to go to the checkout page and log in as a returning customer. It is important to be logged into your account when you purchase, or you will have multiple accounts.

Technical Questions

Are there any system requirements to view the video content?

Our video content is best when viewed on a computer manufactured in the past couple of years with a good broadband Internet connection (not dial-up). We also highly recommend using the latest version of Edge, Firefox, Safari, or Chrome as your Internet Browser. The recommended screen resolution is 1024 x 768 or larger.

How do I view the video in full screen?

On the video playback page simply click the full screen button (4 arrows pointing outwards). To exit press the ESC key located in the top left of most keyboards.

How do I find a specific video?

You can find videos in two ways. Click the Videos link in the navigation bar (at the top of the page) and select a Category. This will allow you to view video content by topic. You can also use the search bar at the top right of the page.

Can I access the video content from my mobile device?

Newer-model smartphones or other mobile/tablet devices with an internet connection can access the video content.

Where can I find your mobile app?

We have a mobile app in Apple’s App Store (for iOS devices) and in Google’s Play Store (for Android devices).

Is there a cost for the app?

There is no cost to install the app on your device.

What can I purchase on the app?

Annual and Monthly Memberships can be purchased to gain access to our videos and projects. You can also purchase classes with our “Purchase Option” button for on-demand video access.

Can I use the app if I purchased a membership on the website?

Yes, you just need to download the app to your device and login with your credentials.

Does the app offer features not currently available on the website?

Yes, the app offers a “Favorites” feature so you can access preferred videos to your saved list, a “download” feature to access videos without an internet connection, and a “Continue Watching” feature that allows you to start watching where you left off.

Will I be able to access Get Healthy U TV on my tablet and/ or smartphones?

Get Healthy U TV is accessible on tablets and smartphones that can access the Internet.

How can I view Get Healthy U TV videos on my television?

You will need a smart TV that can access the Internet directly.

Connecting your computer (desktop, laptop) to your TV via HDMI cable if HDMI connector ports are available. We’ve made this instructional video to demonstrate this process.

Apple TV and Chromecast devices can also play Get Healthy U TV videos on your television.

Can I watch Get Healthy U TV videos on my television using Apple TV?

Get Healthy U TV videos can be viewed on your television using Apple TV (2nd, 3rd, or 4th generation). You will need to set up and enable the AirPlay mirroring function on your Apple TV as well as your iPhone, iPad, and iPod Touch devices connected on the same high-speed Wi-Fi network.

Please watch our video for further instruction on how to use AirPlay.

You can also follow this link – – for instructions from Apple support on how to setup and enable AirPlay.

Can I watch Get Healthy U TV videos on my television using the Chromecast device?

Get Healthy U TV videos can be viewed on your television using the Chromecast device. To do so, please download the “Chromecast” app from the app store to your compatible smartphone or tablet device and follow the directions provided by Chromecast using the following link:

Chromecast will also allow you to watch Get Healthy U TV video on your television from your computers running the Chrome web browser. Please click on the Chromecast support link below to learn how.

Watch a walk-through of this process with our helpful tutorial.

How do I connect with other members on GHUTV?

If you are a member of Get Healthy U TV, join our Facebook Group exclusively for members! We support each other, share tips and advice, talk about our struggles and successes, follow calendars together, and provide daily motivation!

Ordering Questions

How do I update my credit card information?

On the My Account page, click on Payment Method and choose Update Expiration Date or Update My Card by clicking on the box.

How do you store my credit card information?

Your card security is important to us; therefore, we do not keep your credit card number on file. We only store a token, which is used in place of a credit card number when submitting a payment.

What is the benefit of a credit card token?

We replace sensitive cardholder data with an alphanumeric ID that has no connection to your credit card information.

What is a pending charge?

A pending charge is a transaction approved by your bank that is still being processed. This usually takes a few business days.

Can a pending charge be stopped, and can I receive a refund for a pending charge?

Once a charge is marked as “pending” by your financial institution it is deemed final at our end and your renewal charge for the next term is complete – at which point no refunds are available. Keep in mind that if that is the case you will remain a member until the end of your current paid term.

My order says I need to fill in all the required fields, but I have everything filled in. How do I complete my order?

If you receive a message to fill in the required fields, try clearing your internet browser’s cache (browsing history.) Once the cache is cleared, open a new browser, and attempt your order again. If you continue to have issues, contact customer service for support.


How do I access my downloads and where are they located?

After logging into your account, go to My Account and then click on Downloads. Your downloads will appear, click on the download button to view.

How do I add my downloads to an iPhone or iPad?

Most apple devices use the iTunes library to store media files and then associated players to play the media. Review step-by-step instructions on adding files to your device here.

Why does it say I have to buy the download of a class if I am already a member?

If you are a member, you have unlimited access to stream all our videos. Rather than clicking on the download button you would click on the play arrow in the middle of the video. We do also have the option to purchase the videos for an additional fee if you would like to keep it.