Frequently Asked Questions


Website Tutorial

Please watch this short video to learn how to navigate our site.

Customer Service

What are your customer service hours?

Our regular customer service hours are as follows:

  • 8:00 AM – 4:30 PM CT, Monday through Friday
  • 8:00 AM – 12:00 PM CT, Saturday and Sunday

We are closed for the following holidays:

  • New Year’s Day
  • Martin Luther King Day
  • Presidents Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving and the day after
  • Christmas Eve (closing at noon)
  • Christmas Day

Contact Customer Service

Toll Free  1-844-278-2050
Email editor@gethealthyutv.com or fill out the form on this page.

Accessing Premium Membership Accounts

Do I have to join to view the videos?

The video site contains both free and premium content. You do not need to be a paid member to view the free videos on the website. You do need to be a Premium Member if you want to view the premium videos. If you are a Premium Member, log in to the website to view the premium videos.

How do I access my Premium Membership account?

On the home page (www.gethealthyutv.com) click the log in button at the top right hand side of the page.

How do I reset my password?

Go into the log in page and select “Lost Your Password?” Enter your username or email address and select “Reset Password.” If you are logged in to your account, you can change your password by going to your “My Account” page.

I forgot my username; can I have it sent to me?

If you forgot your username, you can also log into the site using the email address you used when you signed up for your membership. If you forgot both, email customer service at editor@gethealthyutv.com with your first and last name and we’ll send you your username.

How do I access my downloads and where are they located?

After logging into your account, go to My Account and then click on Downloads. Your downloads will appear, click on the download button to view.

Membership Information

How do I pay for my Premium Membership?

Annual Membership: Your annual membership lasts for a one year period starting on the day you register and pay for your Premium Membership.

Monthly Membership: Your monthly membership lasts for a 30 day period starting on the day you register and pay for your Premium Membership.

Your paid monthly or annual membership will automatically renew using the credit card we have on file, at the then-current rates. Monthly memberships will be charged approximately 5 days prior to the end of your monthly term. Annual memberships will be charged approximately 10 days prior to the end of your current term. We do this to ensure uninterrupted access to your membership benefits and renewals are applied to the end of the current term. Your credit card statement will list your membership as PP* Get Healthy U TV, 1-844-278-2050. You can reach customer service by email at editor@gethealthyutv.com, or at 1-844-278-2050 should you choose to remove your membership from automatic renewal.

You may cancel your membership at any time. Cancellation of your monthly membership will be effective the next billing cycle. Cancellation in the first 30 days of your annual membership will result in a full refund. Cancellation after 30 days will result in a prorated refund.

How long can I access the video content?

An Annual paid Premium Membership allows you to view all of the premium video content for one year from the start of your membership. The Monthly paid Premium Membership allows you to view all of the premium videos for 30 days.

How do I cancel my membership?

We are confident you will enjoy your Premium Membership. If for any reason you want to cancel auto renewal please contact us by email at editor@gethealthyutv.com or you can go directly to your account online. You will continue to have access to Get Healthy U TV through the remainder of your current term.

If for any reason you are not completely satisfied within the first 30 days of your paid Annual Membership, we will refund 100% of your membership fee no questions asked. After 30 days we will refund your membership fee on a pro-rated basis. There are no refunds on Monthly Memberships.

To obtain a refund during a current annual term, please contact us by email at editor@gethealthyutv.com.

Why does it say I have to buy the download of a class if I’m already a member?

If you’re a member you have unlimited access to stream all of our videos. Rather than clicking on the download button you would click on the play arrow in the middle of the video. We do also have the option to purchase the videos for an additional fee if you would like to keep it.

Technical Questions

Are there any system requirements to view the video content?

Our video content is best when viewed on a computer manufactured in the past couple of years with a good broadband Internet connection (not dial-up). We also highly recommend using the latest version of Edge, Firefox, Safari or Chrome as your Internet Browser. The recommended screen resolution is 1024 x 768 or larger.

How do I view the video in full screen?

On the video playback page simply click the full screen button (4 arrows pointing outwards). To exit press the ESC key located in the top left of most keyboards.

Will I be able to access Get Healthy U TV on my tablet and/ or smartphones?

Get Healthy U TV is accessible on tablets and smartphones that can access the Internet.

How can I view Get Healthy U TV videos on my television?

You will need a smart TV that can access the Internet directly.

Connecting your computer (desktop, laptop) to your TV via HDMI cable if HDMI connector ports are available. We’ve made this instructional video to demonstrate this process.

Apple TV and Chromecast devices can also play Get Healthy U TV videos on your television.

Can I watch Get Healthy U TV videos on my television using Apple TV?

Get Healthy U TV videos can be viewed on your television using Apple TV (2nd, 3rd or 4th generation). You’ll need to set up and enable the AirPlay mirroring function on your Apple TV as well as your iPhone, iPad, and iPod Touch devices connected on the same high-speed Wi-Fi network.

Please watch our video for further instruction on how to use AirPlay.

You can also follow this link – http://support.apple.com/kb/ht5209 – for instructions from Apple support on how to setup and enable AirPlay.

Can I watch Get Healthy U TV videos on my television using the Chromecast device?

Get Healthy U TV videos can be viewed on your television using the Chromecast device. To do so, please download the “Chromecast” app from the app store to your compatible smartphone or tablet device and follow the directions provided by Chromecast using the following link:
https://support.google.com/chromecast/answer/6059461?hl=en&ref_topic=2995192

Chromecast will also allow you to watch Get Healthy U TV video on your television from your computers running the Chrome web browser. Please click on the Chromecast support link below to learn how.
https://support.google.com/chromecast/answer/2998338?hl=en

Watch a walk-through of this process with our helpful tutorial.

How do I find a video?

You can find videos in two ways. Click the Videos link in the navigation bar (at the top of the page), and select a Category. This will allow you to view video content by topic. You can also use the search bar at the top right of the page.

Can I access the video content from my mobile device?

Most newer-model smartphones or other mobile/tablet devices with an internet connection are able to access the video content.

How do I connect with other members on GHUTV?

If you are a member of Get Healthy U TV, join our Facebook Group exclusively for members! We support each other, share tips and advice, talk about our struggles and successes, follow calendars together, and provide daily motivation!

How do I add my downloads to an iPhone or iPad?

Most apple devices use the iTunes library to store media files and then associated players to play the media. Review step-by-step instructions on adding files to your device here.

Ordering Questions

My order says I need to fill in all the required fields, but I have everything filled in. How do I complete my order?

If you receive a message to fill in the required fields, try clearing your internet browser’s cache (browsing history.) Once the cache is cleared, open a new browser and attempt your order again. If you continue to have issues contact customer service for support.

How do I update my credit card information?

On the My Account page, click on Payment Method and choose Update Expiration Date or Update My Card by clicking on the box.

How do you store my credit card information?

Your card security is important to us; therefore we do not keep your credit card number on file. We only store a token, which is used in place of a credit card number when submitting a payment.

What is the benefit of a credit card token?

We replace sensitive cardholder data with an alphanumeric ID that has no connection to your credit card information.

Where can I find your mobile app?

We have a mobile app in Apple’s App Store (for iOS devices) and in Google’s Play Store (for Android devices).

Is there a cost for the app?

There is no cost to install the app to your device.

What can I purchase on the app?

Monthly Memberships can be purchased to gain access to our videos and projects. You can also purchase classes with our “Purchase Option” button for on-demand video access.

Can I use the app if I purchased a membership on the website?

Yes, you just need to download the app to your device and login with your credentials.

Does the app offer features not currently available on the website?

Yes, the app offers a “Favorites” feature so you can access preferred videos to your saved list, a “download” feature to access videos without an internet connection, and a “Continue Watching” feature that allows you to start watching where you left off.

This is worth five minutes of your time if you have any questions about the site!